Frequently Asked Questions

Do you have any discounts?

The best way to be notified about DSIGN Jewelry insider information is to sign up for our emails or texts and follow us on social. You can sign up for our emails at the bottom of our homepage. All of our social links are listed there as well!

What is our Happiness Guarantee?

Our idea of high-quality making your happiness is our top priority. When you purchase a piece of DSIGN Jewelry, our commitment to excellence continues beyond checkout. Redefining your relationship with luxury, our in-house gemologist is here to support you every step of the way. We encourage all customers to utilize this complimentary service prior to purchase, so that we can perfect your experience and exceed expectations. Born of deep respect for our artisans, as well as the precious and rare materials used in our creations, we do not currently accept returns. If you are not satisfied with your purchase, please reach out to our team at 858.256 4259 so that we can work with you directly to ensure your satisfaction. Please note that all piercings + earrings are final sale.

What do I do if I think my order is lost?

Don't panic :)

We can help! Send us an email at concierge@dsignjewelry.com

I have multiple promo codes, can I use them all towards the same purchase?

Only one promo code can be used per transaction and may only be used once unless otherwise specified.

If you're having trouble using your promo code, please send us an email at concierge@dsignjewelry.com and we'd be happy to help!

How do I return an order placed through Instagram?

Please initiate a return for an order placed through Instagram directly through the Instagram app.

After requesting the return, you'll receive a prepaid return shipping label to the email address associated with the order.

How do I gift wrap items in my order?

Receive complimentary gift wrap on any order by selecting "gift wrap items in this order" at checkout.

Choose the items you'd like to have gift wrapped in our signature packaging and add a complimentary, personal gift message for the perfect finishing touch.

Use coupon code WELCOME10 for 10% off your first order.

Cart

Congratulations! Your order qualifies for free shipping You are $100 away from free shipping.
No more products available for purchase